Frequently Asked Questions (FAQ)
Welcome to the Aussie Vapes Wholesale FAQ page. Here you will find answers to common questions about our wholesale services, product range, ordering process, payment methods, cryptocurrency discounts, and delivery arrangements.
If you need further assistance, please contact our team.
1. About Aussie Vapes Wholesale
What is Aussie Vapes Wholesale?
Aussie Vapes Wholesale is a wholesale-focused vape supply business connecting China-based supply operations with the Australian market. We aim to provide eligible business customers with convenient sourcing and distribution services.
Do you sell wholesale or retail?
We operate on a wholesale-only basis. We do not focus on individual retail purchases. Orders are intended for eligible business customers and must comply with applicable Australian laws and regulations.
Where is your business based?
Our supply operations originate in China, and we have a warehouse in Australia to support local fulfilment of available stock.
Who can purchase from Aussie Vapes Wholesale?
Our services are intended for eligible wholesale buyers and businesses that meet applicable purchasing, licensing, and regulatory requirements.
2. Products and Brands
Which brands do you supply?
Our product range includes IGET, ALIBARBAR, AL-FAKHER, and SALTHUB, subject to availability and applicable Australian regulatory requirements.
Are all products available in your Australian warehouse?
Not necessarily. Warehouse availability varies by product and stock level. Please confirm local stock availability before placing an order if you require domestic dispatch.
How can I confirm product availability?
You can contact our team with the product name, brand, and quantity you require. We will help confirm availability and the applicable ordering requirements.
Can I place a bulk order for different products?
Bulk ordering enquiries are welcome. Contact our team to discuss product availability, quantities, and the requirements applicable to your order.
3. Wholesale Orders
How do I place a wholesale order?
Browse the available product listings and follow the ordering instructions on our website. If you require assistance with quantities, availability, or payment arrangements, contact our team before completing your order.
Is there a minimum order quantity?
Minimum order quantities may vary by product and purchasing arrangement. Please confirm the applicable minimum with our team before ordering.
Can I modify my order after placing it?
Order changes depend on the order’s processing status. Contact us as soon as possible if you need to change a quantity, product, or delivery detail. Changes cannot be guaranteed once an order has been processed or dispatched.
Will I receive an order confirmation?
Order confirmations and payment instructions are provided according to the ordering process used. Please retain your order number for payment verification and any future enquiries.
4. Payment Methods
Which payment methods do you accept?
Our main payment method is bank transfer. We also accept cryptocurrency as an optional payment method for eligible orders, subject to confirmation of the accepted currency and network.
How do I pay by bank transfer?
Follow the payment instructions provided with your order or official invoice. Include your order number as the payment reference where possible, and retain your payment receipt until your payment has been verified.
Do you offer a discount for cryptocurrency payments?
Yes. We offer a 12% discount on eligible orders paid using an approved cryptocurrency payment method, subject to the applicable discount terms.
How is the 12% cryptocurrency discount calculated?
The discount is calculated on the eligible order amount. For example, an eligible order of €1,000 would receive a €120 discount, leaving €880 to pay before any excluded charges. Confirm the final amount with our team before sending payment.
Which cryptocurrencies do you accept?
Please contact our team to confirm the cryptocurrencies and blockchain networks currently supported for your order. Always use the official payment instructions provided by our authorised team.
How long does payment verification take?
Bank transfers may take time to clear, depending on the banks involved. Cryptocurrency payments require transaction verification and the necessary network confirmations. Processing begins once payment has been verified and the relevant requirements have been met.
5. Shipping and Delivery
Do you have a warehouse in Australia?
Yes. Our Australian warehouse supports local fulfilment for products available in Australian stock.
How long does delivery take?
Delivery times depend on your destination, product availability, payment verification, order processing, and shipping method. Orders fulfilled from Australian stock may have shorter delivery times than orders requiring international supply.
Do you ship from China or Australia?
Depending on product availability and fulfilment arrangements, orders may be supplied through our Australian warehouse or other approved supply arrangements. Please confirm the dispatch location for your specific order.
Will I receive tracking information?
Where tracking is available for your shipment, the relevant tracking details will be provided according to the shipping arrangement.
Can I change my delivery address after ordering?
Please contact our team immediately if you need to update your address. Address changes depend on the order’s processing and dispatch status.
What happens if my order is delayed?
If your order has not arrived within the estimated delivery period, contact our team with your order number and tracking information, if available. We will assist you in checking the shipment status.
6. Returns, Refunds and Order Issues
What should I do if I receive an incorrect or damaged order?
Contact our team promptly with your order number, a description of the issue, and supporting photographs where appropriate. We will review the matter in accordance with our applicable returns and refund policy.
Can I cancel my order?
Cancellation depends on the order’s processing and dispatch status. Contact us as soon as possible to request a cancellation. Any approved cancellation or refund will be handled under the applicable policy and legal requirements.
Are payments refundable?
Refund eligibility depends on the circumstances, the applicable refund policy, and relevant legal requirements. Please contact our team before assuming that an order qualifies for a refund.
Can cryptocurrency payments be reversed?
Cryptocurrency transactions are generally irreversible once confirmed on the blockchain. Where a refund is approved, the refund arrangement will be communicated separately and handled in accordance with the applicable policy and legal requirements.
7. Account and Customer Support
How can I contact Aussie Vapes Wholesale?
Please use the contact details or enquiry form published on our website. Include your order number where relevant so our team can assist you more efficiently.
You can also reach out to us via whatsApp
What information should I include in a wholesale enquiry?
Please include the brand or product name, requested quantity, destination, and any questions about availability or ordering requirements. This helps us provide a more relevant response.
How can I stay informed about product availability?
Contact our team for current stock information and updates regarding the products you are interested in purchasing.
8. Compliance and Responsible Distribution
Do your products and sales comply with Australian requirements?
All products, imports, sales, and distribution arrangements must comply with applicable Australian laws and regulatory requirements. Product availability and eligibility for purchase depend on the relevant legal requirements and any necessary authorisations.
Can anyone purchase vaping products wholesale?
No. Wholesale purchases are subject to applicable eligibility, age, licensing, and other legal requirements. We reserve the right to request relevant information or decline an order where required by law.
Still Have Questions?
If your question has not been answered above, our team is here to help.
Contact Aussie Vapes Wholesale for assistance with eligible wholesale enquiries, product availability, payment methods, and delivery arrangements.
Aussie Vapes Wholesale — Connecting Global Supply with Australian Wholesale Businesses.
All orders and distribution arrangements are subject to applicable laws and regulations.